Privacy Policy

1. Introduction

Eclipse Heating and Air Conditioning, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, mailing address, and other contact information you provide when requesting service or a quote.
• Service Information: Details about your HVAC systems, service history, property information, and maintenance preferences.
• Payment Information: Credit card numbers, billing addresses, and transaction history (processed securely through third-party payment processors).
• Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on our site.
• Communication Data: Records of correspondence when you contact us via phone, email, or contact forms.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our HVAC services
• Process and complete service requests and transactions
• Send service reminders, appointment confirmations, and follow-up communications
• Respond to your inquiries and provide customer support
• Send promotional materials and special offers (with your consent)
• Improve our website and services
• Comply with legal obligations and protect our legal rights

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, and email delivery.
• Business Partners: HVAC equipment manufacturers for warranty purposes (with your consent).
• Legal Requirements: Government authorities or law enforcement when required by law or to protect our rights.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected about them
• Know whether their personal information is sold or disclosed
• Say no to the sale of personal information
• Access their personal information
• Request deletion of their personal information
• Equal service and price, even if they exercise their privacy rights

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of our website.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: